Issue 28.10
Often when we use new programs or come across problems that we haven’t seen before,we need help. The New FamilySearch website has an innovative feature called Help Center that is updated constantly to help answer questions,teach users how to use the program,update us about new features and answer frequently asked questions.
A link to the Help Center can be found at the bottom of almost any page in new FamilySearch. You can use the Help Center to find your own answers to any questions that you have about new FamilySearch as well as other family history related questions.
The Find Answers tab has a Search bar for entering key words in order to find your own answers. The Feedback tab gives you options to make suggestions directly to the engineers,or create an email case for missionaries to assist you with your questions. The Local Assistance tab lists your ward Family History Consultants and a link to find the location of your nearest Family History Center. The Training and Resources tab has lessons on how to use new FamilySearch. You can also find other resources for participating in family history efforts. The My Cases tab has a list of your open cases. You can even click on the closed cases link to reopen a case if you need more assistance from the support missionaries on that case or just want to review an answer to the question again.
I encourage you to become familiar with the Help Center in the New FamilySearch website for immediate answers to your family history questions. Even if you have visited the help center before and didn’t find an answer to your question,try again. I have found documents to address my questions that have been created within the last week. Just when I thought I had found a situation in new FamilySearch that just could not be corrected,I was able to find a document that helped me to know the steps to correct the problem. Sometimes it will require Feedback to be sent and the case will need to be escalated to a higher level,but things can be corrected. They want things to be as accurate as possible.
New FamilySearch can be found at new.familysearch.org.
Shanna Jones is a professional genealogist. For additional information,Shanna can be reached at (435) 628-4900 or shannasjones@msn.com.
