Issue 52.15
With Thanksgiving and Christmas just recently behind us, I can’t think of a better time to talk about family and giving thanks for another successful year. Each day that I come into the office I feel extremely blessed to work with the employees that really want to make a difference in the lives of those that walk through our doors needing help with their hearing or dizziness needs. For me, coming to the office is really a home away from home. Very often I arrive well before patients start to arrive for the day and very often I am not the first one here. We have dedicated staff that comes in early to make sure that your experience is as pleasant as possible. I can’t even begin to list the countless tasks that need to be done; from office cleanliness, to chart preparation, to aligning you with the best technologies, to preauthorization’s and billing, to shipping/receiving, to cleaning and checking your hearing devices or to just putting on a smile each day, all day long. Our staff is full of people that are eager to assist you in any way.
As the managing partner in the day to day operations of Advanced Hearing & Balance Specialists, there is no responsibility that is higher than taking care of our employees, as well as you, who we feel belong to our AHB Family. I am proud at the accomplishments that we continue to make to be the best hearing care provider in Central and Southern Utah and Southern Nevada. Kimball Forbes, being our most tenured Audiologist has been in St. George for over 33 years. He is timeless and looks as young as the day he moved to St. George. Dr. Eric Maxwell has been in Cedar City for 13 years. You couldn’t pry him out of there even if you had a crow bar. I have been servicing the St. George/Mesquite areas for nearly 18 years and enjoy the friendship I have made with my patients over the years.
During these years, we have seen many hearing service offices come and go. As I have thought of this, I have come to the conclusion is that these offices are more concerned about their pocket books than the service and relationships that they provide for their patients. Over the years we have consistently had dedicated employees who pride themselves in providing honest, friendly service to you, our AHB family members. They have delivered repaired hearing aids to patients home who had difficulty coming in to pick them up. Others have stayed after hours to accommodate work schedules or those that come in on a weekend. Customer service and friendliness is what we pride ourselves in. We may not always get it right the first time, but we will always to find solutions and answers to the help you seek. Every interaction we have with you is an opportunity to connect you with what’s important in your life. Sure, we are a hearing care office, but it’s the human connections that we make in your journey that mean the most to us.
To serve you better we have added a new Audiologist, Spencer Stirland, Au.D and support staff, Hayli Heussner and Ashley Brimhall who you’ll read about in their bio’s.
So on behalf of the entire AHB Family, I’d like to thank you – the ones who really sign all of our paychecks and making it all possible – for offering us an opportunity to welcome you into our home. It’s an honor to serve you and we wish you many blessings and much joy in this New Year!
Lance Greer can be contacted at 435-319-8127.