Issue 31.16
I have frequently reported new scams as they arise to keep our readers aware and able to protect themselves. A new twist on an old scam is very concerning and requires some knowledge and action to avoid. One of my clients called me last week to report that their computer had been invaded. As I got more details, it became obvious that you all need to be aware of this threat and know how to deal with it if it comes up for you.
The client had purchased their computer from one of the big box stores locally (I will not use their name unless I find there is proof they are part of this problem) and called a number they provided to get some technical support. The people on the other end of the phone line told them they would need to establish remote access to the computer. This was granted and after a bit of time, the customer support person indicated the problem was fixed. A few weeks later, the computer started acting strange and so they called the number again.
The remote access was again granted and, after a few minutes, the computer completely quit working. The person on the phone told the customer they would need hundreds of dollars to fix it. The customer said no. They were then told that this outfit (not the chain store, but reached through a number they provided) had access to their bank account information and that if they didn’t pay immediately, they would take the money from their account along with an additional $3500.00 for their trouble. They indicated that, if the customer did not come up with the money, they (the tech support company) knew their IP address and would make sure that nothing electronic (satellite or dish systems, cell phones, smart tvs, tablets, etc.) would ever work for them again.
This, of course, was very scary to the client. They hung up and called me and I reassured them of a number of things that eased their mind. They brought me their computer and I was able to remove all the junk these people had placed on it and restore it to normal functionality.
What they needed to know and I want to share with all of you are the following:
- No one can shut down your access to all electronics and smart appliances permanently.
- Aside from government and a few other nasty hackers, they can’t even do that temporarily.
- A call to your bank can stop any money grab by these type of people.
- In most cases, if you do it quickly, you can get your money back if they do take it.
- Getting money back is difficult if you don’t have account fraud insurance and the hackers are overseas.
- You should absolutely not deal with any company that calls you saying they know that something is wrong with your computer.
- You should never deal with any tech support you did not ask for and never allow them access to your computer.
Before calling for tech support on things you have bought from a store, contact that store and get their assurance that the number they provided for you to call is legitimate and that they will back you if there is a problem with the service provided. Otherwise, do not do business with them.
We all need to be even more careful than we have been – and remember to always have a backup of anything important.
Shaun McCausland has worked in the computer industry for over 33 years, 26 years of it locally with Bits ‘N’ Bytes and Musicomp and currently works as a computer consultant. If you have questions you can reach him at 435-668-7118 or shaun@musicomp.net.