Issue 6.13
I know I did an article on this just a few months ago, but the problem is increasing and I have had a number of calls from concerned clients the last week or so. You need to know about this scam and how to avoid it, so, if you already know about it, you can skip this article.
Many people have been getting phone calls from someone indicating they are from Microsoft or some other well known computer company. The caller indicates (usually in fairly poor English) that they have discovered serious errors or problems in your computer. They want you to allow them access to your system in order to “fix” the problems. If you give them access, you are in big trouble.
First they disable your ability to use your own computer and install some type of virus or malware. They also usually disable your anti-virus or other protection programs. You will eventually end up with a blank screen or the “blue screen of death”. They indicate that the problem is worse than they thought and it will cost you $200 or $300 for which they will fix it.
If you give them your credit card, they have your money and your card information and you will never hear from them again. Your computer will be non-functional and you will most likely need help from someone like me to get it working and may lose important documents, programs or pictures in the process.
I know it should be obvious to most of us that Microsoft and others could care less if your computer is working correctly – in fact they probably prefer you get rid of your old computer and get a new one, thus making them more money. I can tell you that Microsoft will not call you to tell you your computer has a problem. They don’t know and they don’t care! It is hard to remember that when you have a fear that your computer is compromised or in danger of failing.
Please be wary of this scam and tell your friends to avoid it as well. I know it probably brings me more work, but I would rather deal with real problems that need my help instead of problems manufactured by con-men and crooks.
The old adage applies – “If you didn’t ask for it, don’t take it”. This can protect you from bogus pop-ups and scheming phone callers, not just on the computer, but other scams as well. If you have a concern, do your own research or ask a competent tech to help you. Don’t trust someone you have never heard of from another country where you can’t even get your credit card charges back.
In essence, be careful – and always remember to back up anything important to you.
Shaun McCausland has worked in the computer industry for over 30 years, 20 years of it locally with Bits ‘N’ Bytes and Musicomp and currently does in-home and on-site computer consultation, service, training and repair. If you have questions you can reach him at 435-668-7118 or through his website at www.bitsnbytescomputers.com.