Issue 50.14
If you have a FamilySearch account but forget your username, you can recover it by following these steps: Go to FamilySearch.org. In the upper right corner, click Sign In. Below the Sign In button, click User name. Choose how to recover your username. FamilySearch Accounts enter the email address you provided when you created your account. If you have forgotten which email address you used to create your FamilySearch account, go to http://familysearch.org/ask/help for phone or online support.
You can also select Mobile Number to retrieve the username if you added the number. Click Continue. An email message or text message with your username will be sent to the email address or mobile number you provided. If you cannot find the email, check your junk mail or spam filter.
LDS FamilySearch users can select Membership Record Number and then select your birth date and click Continue. If you choose to enter your membership record number, the username will be displayed on the screen. That is the easiest way for LDS members.
If you don’t remember the email address, mobile phone number, or membership record number used to create your LDS FamilySearch Account go to familysearch.org/ask/help for phone or online support.
Enter the requested information and click Continue. A message that contains your username will be sent to you by the method you chose.
Once you have your username, if you have forgotten your password, follow these steps to reset it: Go to FamilySearch.org. In the upper right corner, click Sign In. Below the Sign In button, click password. Enter the username you provided when you created your account, and type the word that is displayed. Click Continue. Choose how to recover your password, either by email, mobile phone text or by using the Membership Record Number and click Continue. An email or text message containing a link to reset your password is sent to the email address or mobile number you provided when you registered. In the email, click Reset Password. You will go to a screen where you can enter a new password. Enter your new password into both fields and click Save Password. LDS members can enter the Membership Record number and birth date and click continue to reset their password.
For more information, contact Shanna Jones (435)628-4900 or FamilySearch Support (866) 406-1830.